Level 2 & Level 3
Take your Retail skills to the next level. This is the Customer Service course with a difference, taking you out of the classroom and into the workplace! This course has a big practical component so you’ll get the chance to practise and test your skills in some of New Zealand’s biggest malls and retail chains. We’ll start building your CV and your skills, and the best part? We’ll help you find that job!
This programme is 20 weeks and covers the knowledge and skills related to providing customers with a positive retail experience. We will focus on personal presentation, greeting customers, providing sales and service opportunities as well as maintaining a positive working environment.
Delivery is done both up-front in a classroom environment, however, the main training is conducted within the commercial workplace under the MSL Training Mentorship programme.
Are you eligible to study Retail?
Learners must be 16 years or over and have:
- New Zealand residency OR citizenship
What will you study?
This fast moving and practical course will help you to:
- Become a customer service professional
- Develop awesome communication skills
- Learn merchandising and sales techniques
- Build skills and confidence
- Start in a practical learning space and then move into the workplace
- Meet great people and have fun learning
Where will it take you?
This retail programme can pathway you to further study or employment, such as:
- Retail Sales Assistant
- Contact Centre Representative
- Customer Service Representative
- Customer Service Team Leader
- Sales Representative
- Retail Assistant Manager
- Store Merchandiser
- Service Team Leader
- Department Team Leader
- Service Manager
- Retail Manager
- Further study in Business Management
About MSL Training
MSL Training has an outstanding record of success and our team are very passionate about what we do. We have campuses across Auckland, in Botany Downs, Takapuna and Manukau. We are a New Zealand government endorsed Category 1 provider with a dual ‘Highly Confident’ rating in our latest EER. This puts us among the most successful tertiary educators in the country. MSL has been delivering NZQA approved programmes for 17 years. In that time we have helped thousands of people into work or further studies.