Retail & Customer Service
Manukau Campus
Design a future for yourself in this fast-paced industry. Everything from sales skills and presentation, to problem solving, teamwork and effective communication.
Love fashion, food, music? Like being part of a team? Enjoy making people smile? Keen to share your passion by working at your favourite store?
Get yourself customer service ready with MSL Retail Course. FREE FEES Options available.
- Free Course (eligibility criteria may apply)
- Small classes from 16 – 25 students
- A practical approach to learning
- Qualified teaching and support staff
- NZQA National Qualifications
- Community outside engagement
Course Options
Level 2: Retail, Customer Service & Sales Support
If you have no experience or qualifications, or you’ve been out of study for some time, this is a great place to start.
You’ll learn about:
- Retail & Sales Experience
- Customer Interaction & Service
- Professional Presentation
- Health & Safety Awareness
- Practical & Transferable Life Skills
| QUICK FACTS | |
|---|---|
| Start Dates | 26 January 2026 – 08 May 2026 |
| Duration | 15 Weeks |
| Fees | ZERO FEES |
| Eligibility | No or level 1 qualifications, Aged 16 years old and over NZ Citizen, Resident Class Visa or Refugee |
Level 3: Retail, Customer Service & Sales Support
You’ll take your skills to a new level, create your own pop-up shop and head out on field trips for work experience.
You’ll learn about:
- Retail & Sales Experience
- Marketing & Business Skills
- Pop Up Shop Project
- Soft Skills & Career Preparation
- Employment Preparation
| QUICK FACTS | |
|---|---|
| Start Dates |
03 February 2026 – 19 June 2026 |
| Duration | 20 Weeks |
| Fees | $3,528 [or Fees Free or Youth Guarantee) |
| Eligibility | Aged 16 years old and over NZ Citizen, Resident Class Visa or Refugee Customer Service or Retail Level 2 qualification, or equivalent study or work experience. |
