Retail & Customer Service

Manukau Campus

Design a future for yourself in this fast-paced industry. Everything from sales skills and presentation, to problem solving, teamwork and effective communication.

Love fashion, food, music? Like being part of a team? Enjoy making people smile? Keen to share your passion by working at your favourite store?

Get yourself customer service ready with MSL Retail Course.  FREE FEES Options available.

  •  Free Course (eligibility criteria may apply)
  • Small classes from 16 – 25 students
  • A practical approach to learning
  • Qualified teaching and support staff
  • NZQA National Qualifications
  • Community outside engagement

Course Options

If you have no experience or qualifications, or you’ve been out of study for some time, this is a great place to start.

You’ll learn about:

  • Personal presentation
  • Dispute resolution
  • Working in teams
  • Career planning
  • Customer service
Start Dates25 July 2022
Duration15 Weeks
EligibilityNo or low level qualifications,
Over 16 years old,
NZ Citizen, Permanent Resident or Refugee
MSL Retail Course student

You’ll take your skills to a new level, create your own pop-up shop and head out on field trips for work experience.

You’ll learn about:

  • Advanced communication skills
  • Stocktaking and handling
  • Merchandising and displays
  • Consumer protection law
Start Dates 25 July 2022
Duration 15 Weeks
Fees $3057 [or FREE under the Free Fees or Youth Guarantee scheme]
Eligibility Over 16 years old,
NZ Citizen, Permanent Resident or Refugee

Watch the video and hear what Peter had to say on their experience at MSL Training and what makes us different to other training providers.

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