Retail & Customer Service

Manukau Campus

Design a future for yourself in this fast-paced industry. Everything from sales skills and presentation, to problem solving, teamwork and effective communication.

Love fashion, food, music? Like being part of a team? Enjoy making people smile? Keen to share your passion by working at your favourite store?

Get yourself customer service ready with MSL Retail Course.

● Free Course (eligibility criteria may apply)

● Small classes from 16 – 25 students

● A practical approach to learning

● Qualified teaching and support staff

● NZQA National Qualifications

● Community outside engagement

FREE FEES Options available.

Level 2

Retail, Customer Service & Sales Support

Learn More

If you have no experience or qualifications, or you’ve been out of study for some time, this is a great place to start.

You’ll learn about:

Personal presentation
Dispute resolution
Working in teams
Career planning
Customer service

QUICK FACTS
Start Date	14 June 2021 4 October 2021
Duration	15 weeks
Fees	ZERO FEES
Eligibility	No or low level qualifications, Over 16 years old, NZ Citizen, Permanent Resident or Refugee

Level 2

Level 3

Retail, Customer Service & Sales Support

Learn More

You’ll take your skills to a new level, create your own pop-up shop and head out on field trips for work experience.

You’ll learn about:

Advanced communication skills
Stocktaking and handling
Merchandising and displays
Consumer protection law

QUICK FACTS
Start Date	17 May 2021 14 June 2021
Duration	20 weeks
Fees	$3006 [or FREE under the Free Fees scheme]
Eligibility	Over 16 years old, NZ Citizen, Permanent Resident or Refugee

Level 3

Retail & Customer Service Success Stories

Sally: I finally returned to study and now I have the skills that are relevant to the retail industry.

28/04/2021 No Comments

What made you want to study Retail? It’s not like I haven’t been to school, but I wanted to refresh my mind about what is

Jada: “Within 2 weeks my employer offered me a promotion”

15/03/2021 No Comments

What have you been able to achieve since completing Hospitality course at MSL? Within hospitality I’ve learned practically everything there is to know about front

Kailash: “I felt was MSL had a family feel from the students and the tutor”

15/03/2021 No Comments

What motivated you to study here at MSL Training? I owned and operated my own business which was a Fruit & Vege store in Otahuhu.

Watch the video and hear what Peter had to say on their experience at MSL Training and what makes us different to other training providers.

“Sulu and MSL taught me to put in the hard work, even when you struggle to get out of bed, remember what you are doing it for. MSL changed the way I think about life. I didn’t like school but I loved this course. I’m so proud of myself for getting a qualification.”

“I’m the only one in my family that’s studied so graduation was a really special time. There’s a real family atmosphere and all the teachers and staff pitch in to help each other”

Retail & Customer Service

Manukau Campus

Design a future for yourself in this fast-paced industry. Everything from sales skills and presentation, to problem solving, teamwork and effective communication.

Retail, Customer Service & Sales Support

Retail, Customer Service & Sales Support

Retail & Customer Service Success Stories

Sally: I finally returned to study and now I have the skills that are relevant to the retail industry.

Jada: “Within 2 weeks my employer offered me a promotion”

Kailash: “I felt was MSL had a family feel from the students and the tutor”

Watch the video and hear what Peter had to say on their experience at MSL Training and what makes us different to other training providers.

Change your world. Enquire Now